Click on one of the questions below to read the answer.

Placing an Order

1. Can I place orders for International addresses?

Product Information

1. Does your product need to be refrigerated?

Website Information

1. Is your site secure?

2. What information do you collect?

Shipping Information

1. Attention residents of Alaska & Hawaii.

2. How do I check or track my order status?

3. What are your shipping costs?

4. What shipping methods do you use?

5. Can you ship to post office boxes or APO/FPO addresses?

Payment Information

1. Can I place an order now and send you a check?

2. Which types of payment do you accept?

Returns and Exchanges

1. What is your return policy?

2. How do I return an item?

3. How long will it take to get a credit?

Miscellaneous

1. What is a backorder?

2. Is Your Product Carried in Stores?

Placing an Order

1.Can I place orders for International addresses?
We will handle this on a case by case basis. We currently are not set up to ship internationally, so if you are interested please call us between 8-4:30 CST M-F: 1-800-729-2849

Product Information

1.Does Your Product Need to Be Refrigerated?
Because our product is dried and vacuum packaged as long as it remains unopened it does not need to be refridgerated. The "best by" date located on each package indicates the date you should enjoy the snack by for best flavor.

Website Information

1.Is your site secure?
Yes, our site uses the most up to date security measures to make sure your information is safe. At Healthy Snackin we use SSL (Secure Socket Layering) 128-bit encryption to protect your information as it travels over the Internet. We also hold a secure key, or digital certificate, through Digital Signature Trust. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. Consumer protection laws protect you against any unauthorized use of your credit card. Federal law dictates that your legal liability is limited to $50 if your credit card number is used without your permission. If you suspect any illegal use of your card, call your issuing bank immediately to make sure your rights are protected.

2.What information do you collect?
We collect only the information which you agree to give us. If you place an order we collect your name, address, email address, and telephone number. We do not collect your credit card information. Your credit card information is sent over a secure gateway to the merchant for processing. If you sign up for a newsletter we collect your email address and name. You always have the option to unsubscribe from our newletters.

We also collect nonpersonal usage data such as what pages you visited, how much time you spent on each page, and what keywords you used to find our site. We use this information to make improvements in order to make your experience more enjoyable.

Shipping Information

1. Attention residents of Alaska & Hawaii.
Please call our office at 1-800-729-2849 for more information and rates on shipping to these destinations. As well as Canada.

2. How do I check or track my order status?
You should receive an email with a tracking number from UPS, USPS, or FedEx depending on how your order was shipped. If you do not receive an email please contact customer service at 1-800-739-2849

3. What are your shipping costs?
If you order 1 -  12 piece size of any variety it will ship anywhere in the 48 continuous states for $5. Any other size will ship anywhere in the 48 continuous states for $6.95. Expedited shipping options will be more expensive.

4. What shipping methods do you use?
We use Fed Ex, UPS and USPS carriers. USPS is our standard ground shipping service and UPS is used to provide overnight and second day air shipping services. Fed Ex is used for larger orders.

5. Can you ship to post office boxes or APO/FPO addresses?
Yes, we can. Please call customer service to arrange shipping to these types of addresses.

Payment Information

1. Can I place an order now and send you a check?
No you cannot. We do not accept checks for online orders.

2. Which types of payment do you accept?
We accept all major credit cards. We do not accept paypal.

Returns and Exchanges

1. What is your return policy?
We do not accept returns please contact customer service if you items were damaged during shipping.

2. How do I return an item?
Please keep in mind that food items are not returnable. With that said, we understand that occasionally packages will be damaged or delayed in shipment. In these rare cases please call us at 1-800-729-2849 and explain the problem to us.

3. How long will it take to get a credit?
If a credit is deemed appropriate you will receive a full refund within one to two weeks. It takes the credit card companies longer to show a credit on an account than it does a charge.

Miscellaneous

1. What is a backorder?
If we happen to run out of an item and have to hold some orders while the product is being made you will receive an email. At this time you can decide if you want to wait for the product, substitute a different item or cancel the order.

For a better idea of how long you may wait for a particular item, please contact Customer Service at: 1-800-729-2849

2. Is Your Product Carried in Stores?
While we are looking to expand our sales outlets nationwide currently we are primarily an online retailer.